Returns & Exchanges

Doesn't fit? Don't like it? No problem. We offer a 30-day return or exchange policy from the date of order – hassle-free and as a gesture of goodwill.
To ensure everything runs smoothly, please note the following points:

How it works:
👉 Use our contact form here or send us an email to hallo@muskl.shop with your order number and your request (return or exchange).

Return conditions:

* The goods must be unworn, unwashed and undamaged.
* No return if there is a strong odor (e.g. perfume, smoke, etc.).
* Please do not remove any labels.
* We carefully inspect every return before refunding.

Return shipping & costs:

* You organize the return yourself.
* We recommend insured shipping with tracking (e.g. DHL, Hermes, DPD).
* Address for returns: portance GmbH, MUSKL, Wittenbergstraße 10 , 45131 Essen, Germany
* You, as the customer, are responsible for the return shipping costs unless you exchange the item. If you exchange the item, we cover the costs.
* Important: We are not liable for lost or undelivered returns.

Refund:

* After successfully inspecting your return, we will refund the purchase amount.
* If you had free shipping at the time of purchase, we will retain the original shipping charge of €4.99.
* The refund will be made to your original payment method.

Exchange:

Would you like a different size or color? No problem—just let us know in the contact form or in your email. We'll get back to you promptly with further steps, provided the desired product is available.

Questions? We're here for you – direct & honest:

📩 hallo@muskl.shop